Help
Frequently asked questions
Quick answers about ordering, delivery, sizing and returns.
Ordering & payment
How do I pay?
Place your order and we will email secure payment details (EFT or card link) within one business day. Your order is packed as soon as payment reflects.
Do I need an account to order?
No — you can check out as a guest and track your order with your order number and email. An account saves your addresses and keeps all your orders in one place.
Can I change or cancel my order?
If it hasn't been paid for yet you can cancel it from your account. Once we're packing it, message us and we'll do our best.
Do prices include VAT?
Yes. All prices are in South African Rand and include VAT at 15%.
Do you have discount codes?
We share codes with newsletter subscribers first. Enter a code at checkout and the total updates before you pay.
Delivery
How much is delivery?
Standard delivery is R 99,00 (3–5 working days) and express is R 199,00 (1–2 working days). Standard delivery is free on orders over R 1 000,00.
When will my order ship?
Orders are packed once payment reflects, usually within one business day. You will receive tracking details as soon as it leaves us.
Do you deliver outside South Africa?
We currently deliver within South Africa and to neighbouring countries on request. Get in touch for a quote.
Sizing & products
How do your clothes fit?
Hoodies and sweatshirts have a relaxed fit; polos, tees and jackets are a regular fit. See the size guide for measurements.
Are the designs unisex?
Yes — everything is cut as unisex, from S to XXL.
How should I wash my inFinOwl pieces?
Wash cold, inside out, with similar colours. Do not tumble dry, and do not iron directly over prints or embroidery.
Will a sold-out colour come back?
Some do, some don’t — we release in limited runs. Join the newsletter to hear about restocks first.
Returns
Can I return something?
Yes, within 7 days of delivery if it's unworn with tags attached. Read the full returns policy.
Can I exchange for a different size?
Of course. Message us with your order number and the size you need.
Still have a question? We usually reply within one business day.
Contact us